Terms & Conditions
1. Company
Organization name: Fresh Water Norway AS
Organization number [921788207].
Information and images on the website are owned by Fresh Water Norway or partner and may not be copied without permission.
Contact information
Phone number: +47 91308983
Email address: post@freshwaternorway.com
Legal address: Ruseløkkveien 6, 0251 Oslo
2. Prices
All prices are shown in Norwegian kroner and include VAT. In the shopping cart you see the total price including all taxes.
3.1 Payment
Payment is made at the selected payment at checkout. The payment method provided by Bambora and we offer card payment, Vipps payment and invoice / partial payment. Card deductions are made when the item has been sent.
3.2.1 Invoice & partial payment
In collaboration with Collector Bank, we offer a safe and simple invoice and partial payment solution. The service offers you a one-time credit as payment for your purchases. The one-time credit means that the credit is tied to the individual purchase and that you as a consumer have no further outstanding credit relationship with Collector Bank. More information and general credit terms for the payment solution can be found at bill.collectorpayments.no
When choosing an invoice, the due date is 30 days. The invoice is sent to the e-mail address you have provided or to your registered address, depending on your choice of distribution method at the time of purchase. When choosing an invoice, you can choose to pay the entire amount immediately or alternatively log in to bill.collectorpayments.no and apply for a partial payment agreement.
To be able to use the service, you must have a permanent and official Norwegian residential address at the time of purchase and be at least 18 years old. The payment method is only available to private individuals, and assumes that you have taken care of your financial obligations and have a good payment history.
A credit check is carried out in connection with the purchase. The credit assessment is performed by Collector Bank Payment Services AS, and the information will not be stored at the online store where the purchase is made. Your personal information will only be used to decide whether or not to grant credit. In the event of late or non-payment, a reminder fee and default interest and any costs of debt collection will be added.
For complete terms and conditions for Collector Bank’s invoice and partial payment service, see the links HERE
3.2.2 Questions related to your invoice or partial payment
Collector Bank’s customer service helps you with all questions regarding your invoice or partial payment. Contact Collector Bank’s customer service via e-mail at contactcenter@collectorbank.no. or by phone 22 41 14 55, Monday – Friday at 08.00 – 18.00
See also FAQ at https://www.collector.no/kundeservice/handlet-med-faktura/
3.3.3 Repayment for invoice and partial payment purchases
If you have paid your invoice or partial payment, but later regret your purchase, you have a receivable from Collector Bank. Collector Bank will refund the amount you have paid after we have received information from the dealer about an approved return. The refund will be made to your account and you must therefore inform us of your bank account number and invoice information.
3.3.4 Price
An invoice fee may be added to the invoice with 30 days due. For partial payment, a monthly fee of NOK 39 and an interest rate of 21% will be charged. Normally, partial payment is offered over 3, 6, 12, 24 or 36 months specified according to the purchase price.
4. Shipping
Free shipping
4.1 Delivery methods
We deliver the product by internal transportation
4.2 Deliveries
Orders placed before 14.00 are processed on the same day and are usually delivered within 7-14 days. Delivery takes place directly to the address you have specified when ordering
4.3 Damaged goods and right of complaint
When you receive your order, it is important to check the goods for damage or defects. Should the item be damaged or damaged, you can contact us via post@freshwaternorway.com for further instructions. You have a two-year right of complaint in accordance with Norwegian law.
5. Right of withdrawal
As a customer, you have the right to cancel the purchase within 14 days after you have received the goods. The right of withdrawal can only be used if the item can be returned in the original packaging, and is essentially unchanged. You have the right to open the package and try the product, but it must not be used beyond that. When you exercise the right of withdrawal, you pay the return shipping yourself
If you exercise your right to cancel the purchase, we will refund the full amount of the goods as soon as possible, or within 30 days from the date we received the goods.
See also the Consumer Council or the Distance Selling Act.
6. Privacy, security and personal information
In connection with the order, you accept that we store and use your information. We do this to fulfill our obligations to you. We also document all communication we have with you via e-mail, in order to offer the service that you expect from us. We will not share your personal information with third parties.
Contact & Support
Contact and support you will find HERE
Cookies
A cookie is a text file that is sent from a website to the computer where it is stored either in memory (session cookies) or as a text file (text-based cookies). Cookies are used to store the login or shopping cart while browsing various websites. If your browser is set to not accept cookies, you will not be able to place any order on our website. You can easily change this in your browser settings. Please note that we do not use cookies to store personal information about you
9.1 Force majeure
Special circumstances that are not under human control such as war, extensive labor dispute, blockade, fire, environmental disaster, serious infection that prevents the parties from fulfilling their obligations can release a party from the obligations. Such an exception applies provided that the operation cannot be performed under these conditions. The other party shall be notified immediately of the circumstances of use of this provision
9.2 Change of contract
After you as a customer have made a purchase, we have no right to change the terms of the relevant purchase unless otherwise agreed.
9.3 Complaints
In case of complaint, please contact us at post@freshwaternorway.com
9.4 Disputes and laws
Norwegian law shall apply to all purchases made under these terms. Disputes about purchases under these terms shall be dealt with exclusively by a Norwegian court